head to head/Customer Support

Help Scout vs Sonny

Neck and neck on boosts. Profiles, pricing and deals below.

Help Scout

Email-first support that keeps the human tone

community boosts

⚡ 0

pricing

Freemium

what it is

Help Scout centers the shared inbox: personal, email-like conversations with docs and light AI where it helps. The favorite of customer-centric SMBs that want support to feel like correspondence, not case numbers.

Sonny

All Your Businesses, One Inbox

community boosts

⚡ 0

pricing

Freemium

what it is

Run support for every site, store, and app you own from one calm inbox. Unlimited agents, one flat price. Try Sonny free for 7 days.